Research Catalog

Title

Business process management : practical guidelines to successful implementations / John Jeston and Johan Nelis.

Author

Jeston, John.

Publication

Burlington, MA : Butterworth-Heinemann, 2006.

Items in the Library & Off-site

Details

Additional Authors

Nelis, Johan.

Description

xxi, 437 pages : illustrations; 26 cm

Subjects

• Process control
• Business planning
• Reengineering (Management)
• Production planning
• Industrial management

Bibliography (note)

• Includes bibliographical references (p. [429]-432) and index.

Contents

Ch. 1. How can we demystify business process management? -- Ch. 2. What is business process management? -- Ch. 3. Why is it important to improve business processes before automating them? -- Ch. 4. When should you do BPM - what are the main drivers and triggers? -- Ch. 5. Who should be involved in BPM? -- Ch. 6. Why are organizational strategy and process architecture important in BPM implementation? -- Ch. 7. How do you sell BPM technology to the organization? -- Ch. 8. What are the critical success factors in a BPM project? -- Ch. 9. What are the critical implementation aspects for a BPM solution? -- Ch. 10. Why do you need a structured approach to implementing BPM? -- Ch. 11. Framework overview -- Ch. 12. Guidelines on how to use the framework -- Ch. 13. Organization strategy phase -- Ch. 14. Process architecture phase -- Ch. 15. Launch pad phase -- Ch. 16. Understand phase -- Ch. 17. Innovate phase -- Ch. 18. People phase -- Ch. 19. Develop phase -- Ch. 20. Implement phase -- Ch. 21. Realize value phase -- Ch. 22. Sustainable performance phase -- Ch. 23. Essentials introduction -- Ch. 24. Project management -- Ch. 25. People change management -- Ch. 26. Leadership -- Ch. 27. BPM maturity -- Ch. 28. Embedding BPM within the organization -- App. A. Organization strategy phase -- App. B. Process architecture phase -- App. C. Launch pad phase -- App. D. Understand phase -- App. E. Innovate phase -- App. F. Develop phase -- App. G. People phase -- App. H. Implement phase -- App. I. Realize value phase -- App. J. Sustainable performance phase -- App. K. People change management essential -- App. L. Embedding BPM in the organization.

ISBN

• 0750669217
• 9780750669214

LCCN

9780750669214

OCLC

• ocm70072276
• SCSB-5935577

Owning Institutions

Columbia University Libraries