Research Catalog

Creating & delivering your value proposition : managing customer experience for profit

Title
Creating & delivering your value proposition : managing customer experience for profit / Cindy Barnes, Helen Blake, David Pinder.
Author
Barnes, Cindy, 1961-
Publication
London ; Philadelphia : Kogan Page, 2009.

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StatusFormatAccessCall NumberItem Location
TextUse in library JBE 09-1912Schwarzman Building M2 - General Research Room 315

Details

Additional Authors
  • Blake, Helen, 1962-
  • Pinder, David, 1945-
Description
xvi, 213 p. : ill.; 24 cm.
Alternative Title
Creating and delivering your value proposition
Subjects
Bibliography (note)
  • Includes bibliographical references and index.
Call Number
JBE 09-1912
ISBN
  • 9780749455125
  • 0749455128
LCCN
2009019109
OCLC
YBP 2009019109
Author
Barnes, Cindy, 1961-
Title
Creating & delivering your value proposition : managing customer experience for profit / Cindy Barnes, Helen Blake, David Pinder.
Imprint
London ; Philadelphia : Kogan Page, 2009.
Bibliography
Includes bibliographical references and index.
Added Author
Blake, Helen, 1962-
Pinder, David, 1945-
Research Call Number
JBE 09-1912
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