Skip to content

Help Center

View your own library account information, such as your contact information, items you have checked out with their due dates, items you have requested, and fines.

Accessing My Account
Click on My Account located on the left side of the page. Type your library card barcode number and your PIN in the appropriate boxes; If you don't have a PIN, press Enter. You will be prompted to enter a new PIN.

Home Library and Hold Pickup Location
Your home library is the library that you visit most frequently. When placing a hold through My Account, your home library will automatically be selected as the pickup location for your items. If you want to change the pickup location for a particular item, you can do so by going to the holds view in My Account and choosing the appropriate pickup location from the drop down box. Should you need to change your home library, log on to My Account and click on "Change Account Information" and choose the correct library from the drop down box.

Freezing Requests (Holds)
You can now put your holds "on ice" if you think your item will arrive for you during a time when you will be unable to pick it up. Clicking the "Freeze Hold" box next to your soon-to-arrive items allow other holds to be filled without you losing your place in the hold queue. When you are ready, uncheck the freeze box and you will continue moving up the hold queue like normal. Remember to click the "Cancel or Freeze Selected Holds" button to save any changes made to your holds list.

Can't find the answer here? Ask a Librarian!
For additional assistance please contact Library staff at 917-ASK-NYPL (917-275-6975) or